Despite Rate Increase, Central Maine Power Deserves These Props
The headline that's seen, heard, and talked about most when it comes to Central Maine Power is the fact that in just a couple of weeks (once July starts), power bills will increase by 1% and up to as much as 5% by 2025.
Naturally, you hear the word "increase" and you expect to have to take a loan just to be able to pay your electric bill; however, the Kennebec Journal reports that when all is said and done, for the average household (which uses 550-kilowatt hours per month), you'll see a possible increase of $2 per month.
Central Maine Power
But knowledge of increases or even an opinion on said increases isn't what this is about. At the end of the day, things increase -- the price of food, the price of heating, sales/digital goals at work -- it happens.
But also increasing that revolves around CMP? Their dedication to customer service.
A few days ago, after a conversation with a neighbor about a bunch of different things including how massive of an increase we're actually seeing in our utility bills, I was prompted to call CMP for questions about my electric bill.
Long story short and details that at the end of the day you won't really care about aside, a CMP employee named Amber ended up picking up my phone call. And when I tell you, this woman went absolutely above and beyond with her help.
Not only did Amber channel her inner detective and literally deep dive into my electricity usage to try and find irregularities -- literally looking at specific days and hours to try and track down what my issue was -- but she had to talk to at least three of her co-workers to try and get details about questions surrounding my electric meter.
And every single time she did that, she apologized. Read that again.
Amber was literally trying her best to help me so much that she kept apologizing to me for having to put me on hold because I couldn't answer a simple question about my meter that I should've been able to.
And sixty minutes later -- literally an hour of trying to help me find a solution -- not only did she come up with a gameplan for me to execute, but also asked if there was anything else she could do to help out. Which, I get that's her job, but you'd think going above and beyond for an hour would've been enough.
And honestly, the issue is still ongoing. But in a time where it seems like most people in the world want to point out everything wrong with someone or an entire company, some positive highlights also need to be pointed out. Because at the end of the day, most of us are just trying to do our best.
And it was pretty clear that a few days ago, "the best" is exactly what I got from Amber of Central Maine Power. So, thank you, Amber.
Also, that random marriage proposal still stands.