Sad news to hear about an incident at the Mashpee, Massachusetts Polar Cave Ice Cream Parlour.  Mark Lawrence, who has run the Ice Cream business for 19 years was forced to close due to what can only be described as one of the worst customer experiences on record.  Lawrence was excited to reopen his shop which has been closed due to COVID-19 restrictions.  He was really looking forward to the reopening last Friday, anxiously awaiting customers he assumed would be happy to get some ice cream.  Instead, it turned into a nightmare.

 

In the new norm, small businesses have had to change the way they do business.  They need to have proper safety protocols set up to protect both customers and employees.  Lawrence even told CNN affiliate WFXT that he announced that orders must be placed in advance because he knew it was going to be different than any other year he has opened due to the new safety protocols.  But customers weren’t having it.  That means that the wait times were a little longer to get service.  To a vast majority of us, that is understandable, but some customers took it out on the staff at the Polar Cave Ice Cream Parlour and it was so bad, that Mark Lawrence made the tough decision to close his doors and not reopen.

 

Lawrence told CNN affiliate WFXT “One of my best workers quit yesterday at the end of her shift.”  He goes on to explain “But the words she was called and the language, you wouldn’t even say in a men’s locker room.  And to say it to a 17-year-old kid, they should be ashamed of themselves."

 

There is a silver lining to this story.  Lawrence’s post on the Polar Cave Ice Cream Parlour’s Facebook page hit a chord with his customers and followers.  Many offered words of support and shared the message. He reopened and by Sunday business was running much smoother.  We all need to be patient when it comes to the reopening of business.  Be kind.